Movilidad y e-Administracion

The E-Government Satisfaction Index scores 75.2 on ACSI’s 100-point scale. More than 300,000 survey responses were collected during the first quarter of 2012 to produce the Index. Satisfaction, though high, has hit a plateau and hasn’t varied more than 0.3 from the current score over the last seven consecutive quarters. Satisfaction with government websites drives government efficiency by increasing the likelihood that citizens will turn to the website before other more costly channels. High satisfaction also increases the likelihood of positive word of mouth recommendations. As smartphones and other mobile devices continue to proliferate, government agencies will have another efficient channel with which to serve their constituents.